“Differentiation Through Delivery – the Last Mile Challenge”?
With the pandemic having changed people’s buying behaviours to an even greater online demand, the final customer touchpoint, or last mile delivery can drastically alter the perceived ease of doing business and brand quality.
By getting it right, logistics partners can enhance the affinity of customers to a brand.
In this blog, we explore the tools that logistics companies have at their disposal and the approaches taken to ensure that last mile delivery operations are delivered efficiently, with quality. With old ways of working no longer sufficient, only those who continually evolve will continue to succeed and increase market share.
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